Privacy Policy

Effective Date: [Date to be filled]

At APPLIQART 365 SERVICE ONE PRIVATE LIMITED, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our doorstep home appliance repair services.

Information We Collect

We only collect the personal information that is necessary to provide you with our repair services. This includes:

• Full Name - To identify you and provide personalized service
• Service Address - To enable our technicians to locate and travel to your location
• Phone Number - To communicate with you about your service appointment
• Email Address - To send confirmations, updates, and invoices
• Appliance Details - Information about the appliance that needs repair (type, model, issue description)

How We Use Your Information

We use your personal information exclusively for the following purposes:

• Service Scheduling: To book and confirm your repair appointments
• Service Delivery: To enable our technicians to locate and travel to your address
• Communication: To send you updates, confirmations, and important information about your service
• Payment Processing: To process payments, send invoices, and manage billing
• Service History: To maintain records for warranty purposes and future service needs

Third-Party Sharing

Your information is used solely by APPLIQART 365 SERVICE ONE PRIVATE LIMITED for the purpose of providing you with repair services. We may only share your information if required by law or to protect our legal rights.

Data Security

We are committed to protecting your personal information through the following security measures:

• Secure Storage: Your information is stored on password-protected devices and systems
• Limited Access: Only authorized employees who need the information to perform their jobs have access to your data
• Secure Transmission: All data transmission is encrypted to prevent unauthorized access
• Data Retention: We securely delete your information when it is no longer needed for business or legal purposes
• Regular Updates: Our security systems are regularly updated to protect against new threats

Your Rights

Under Indian data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can ask us to correct any inaccurate or incomplete information
• Right to Deletion: You can request the deletion of your personal information, subject to legal and business requirements
• Right to Withdraw Consent: You can withdraw your consent for data processing at any time
• Right to Data Portability: You can request your data in a structured, machine-readable format

Grievance Officer

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our Grievance Officer:

Legal Compliance

This Privacy Policy is designed to comply with:

• Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Other applicable Indian data protection laws and regulations

Cookies and Website Tracking

If you visit our website, we may use cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Notify you via email or through our website
• Update the "Effective Date" at the top of this policy
• Provide a summary of the key changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: